Customer service

We have collected all practical information about ordering, returns, etc. here.

Of course, the answer to your question may not be listed here. Please feel free to contact us by email or phone. You can find our contact details here.

Problems placing an order?

If you experience a technical issue during the ordering process, please let us know.
If necessary, we can then process your order by phone or email.

Contact

Would you like to call or email us? Our details are listed on the contact page.

Shipping

All orders are shipped with PostNL. Once your order has been packed and dispatched, we will keep you updated on its delivery by email.

You can find the shipping rates here

To help protect the environment, we reuse as much used packaging material as possible. If boxes are still sturdy enough, we use them to pack orders. This means a box may look a little more “used” on some occasions than others. If a box is no longer sturdy enough, we shred it and use it as packing material to protect items such as porcelain and pottery.

If a box looks damaged when it arrives, please let us know as soon as possible. Ideally, please email us a photo so we can assess it with you.

Delivery time

Almost all items have a delivery time of 1 to 2 business days. All parcels are handed over to the carrier on Mondays, Tuesdays, Thursdays and Fridays. If an order is placed before 4:00 p.m. on one of these days, it will generally be dispatched that same day.

For coffee, we sometimes need a little extra time (when the coffee still needs to be roasted). This means you receive a super-fresh product. We prioritise the highest quality, and that takes a little extra time.

Returns

To cancel, send an email to info [at] dezeeuwsesommelier.nl or send a message via the contact page and include your order number.

You will then receive an email with the return instructions and the correct return address. This may differ for each order.

You have the right to cancel your order within 14 days of receipt without giving a reason. After cancelling, you have 14 days to return the items. Please return the items in their undamaged original packaging! Once we have received the items in good condition, we will refund the full purchase price as soon as possible and in any case within 14 days of cancellation.
You are responsible for the return shipping costs.

Coffee and tea products from De Zeeuwse Sommelier are made and packaged to order. These cannot be returned.

Creating and using an account

Creating an account at De Zeeuwse Sommelier is not required. You can also place an order without an account.

An account offers the following benefits:
- Your name and address details are filled in for you. (See also our privacy policy.)
- You can view your order history
- You can view the products you have purchased
You can easily add previously purchased products to your shopping cart again from these overviews.
- You can log in during the checkout process or beforehand via the My Account page.
- You can view your savings balance and redeem points. See rewards.

How do you create an account?

Creating an account is very easy. You can find a link to create an account or log in in several places on our website. At the top of the menu bar, you will see a “person” icon. Click it to open a pop-up window.
Enter your email address here and click the arrow. On the next screen, you can enter a login code. You will receive this code by email.

If you have a Shop account, click the purple button, but this is not required.

Delete your account

Would you like your data to be deleted? Email info [at] dezeeuwsesommelier.nl or send a message via the contact page and include the email address you registered with. We will then delete your data.

Payment

You can easily pay using iDEAL, Mastercard or Visa Card with 3D Secure. Safe and secure.

You can also pay by bank transfer. Please include your order number so we can quickly match your payment to your order.

Business customers

(Registered) business customers can pay by invoice. The invoice will be sent by email and the payment term is 14 days.
After receiving your order with these additional details, we will verify and assess the information. We may ask you for additional information.
Once everything is in order and approved, you will be registered as a business customer and your order will be processed and shipped.

Questions and comments

Do you have any questions, comments or perhaps a complaint? We would love to hear your feedback so that we can possibly do something about it. You can email us or send us your comments via our contact page.

Since 15 February 2016, consumers in the EU have also been able to submit complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to submit it via the European Union’s platform.

Terms and conditions

Our general terms and conditions of sale apply to all our sales transactions. You can read them here.

Privacy Policy

When you place an order online, we naturally need some of your details so that we can ship your order. We use this information solely to ship your order and keep track of your rewards balance.
Our website uses cookies to ensure that our online store functions properly. These are needed, among other things, to keep track of your shopping cart.

You can read more about the use of personal data and cookies in our Privacy Policy.