All orders, except for Bunzlau Castle items, are shipped via PostNL. We will email you the tracking information as soon as your order has been packed and is ready for dispatch.
The Netherlands
- FREE delivery on orders over € 49,95
- € 4,95 on orders over € 24,95
- € 6,95 on orders up to € 24,95
If you collect your parcel from a PostNL pickup point, you have one week to do so. After that, PostNL will return the parcel to us.
One delivery attempt is made as standard. If you are not at home, the parcel will be taken directly to a nearby PostNL Service Point. You will then automatically receive an email with information about where and when you can collect your order.
Belgium & Germany
- FREE delivery on orders over € 100,00
- € 7,50 on orders up to € 100,00
- € 10,89 on orders from € 0 to € 24,95
Europe
- Depending on the destination
Rest of the world
- Depending on the destination
Sustainable packaging
To help protect the environment, we reuse as much used packaging material as possible. If boxes are still sturdy enough, we use them to pack orders. Some boxes may look a little more "used" than others. If a box is no longer sturdy enough, it is shredded and used as filling material to protect items such as porcelain and earthenware.
If a box looks damaged when it arrives, please let us know as soon as possible. Ideally, please email us a photo so we can take a look with you.
