Update:
As of August 2026, the loyalty points system has changed. All points are now processed directly in the online store. You need an account to log in and redeem points.
Why is this change necessary?
New privacy and security legislation is continually being developed. This means that we will store our customer data differently. To do this, we needed to move the loyalty point balances to our website.
The system works the same way (number of points and gift voucher value). Any points accumulated in the old system will be transferred to the new system.
Why do I need an account?
You need to log in so we can verify that you are the person redeeming your points. It’s easy to do this without a password: just enter your email address and the login code you receive by email.
Your account will only store the information you also provide when placing an order: your name, address, email address and points balance.
For security and legal reasons, customer data will be deleted if you have not placed an order for 2 years. Your points balance will also expire.
You can now view your points balance online.
How does the loyalty points system work?
With every purchase you make in our online store, you can save towards a €10 gift voucher. You earn 1 point for almost every euro you spend.
We add up your points, and when you reach 375 points, you will receive a gift voucher as a thank-you for continuing to shop with us.
Here’s how it works:
- The amounts of your purchases are added together. Every euro earns one point.
- You need an account to use the loyalty points system, to prevent misuse. If you order as a guest without an account, your points will still be saved.
- When you log in to our website, you’ll see a button at the bottom left showing your current points balance. Click the button to open a window titled "Loyalty Points System & Customer Details"
- Once you have earned 375 points from your purchases, you can redeem them by selecting the €10 button in the Loyalty Points System window and clicking "Redeem". The discount/gift voucher will then be added to your shopping cart immediately.
- Shipping costs do not count towards your points.
- The loyalty card cannot be redeemed for shipping costs, but can be used for coffee, tea and other products.
- Your points balance is linked to an email address. If you use multiple email addresses, you will have multiple points balances. This can also happen when members of the same household each use their own email address to place orders.
- Customer accounts that have been inactive for 2 years because no orders have been placed using the associated email address will be deleted. Any points accumulated will also be deleted.
- You cannot redeem any or all of your points before reaching the threshold.
- There are no further obligations or costs associated with saving points.
- De Zeeuwse Sommelier may amend the terms and conditions.
If you have any questions or problems redeeming a gift voucher, please email us. We’ll be happy to help!
