All our loose-leaf tea is packaged in airtight (sealed) bags. The packaging, of course, includes a description of the tea, brewing instructions, and ingredients.

We package your tea with each order. This means that we create and fill the packaging to order.

Loose tea stores well. In its sealed packaging, the tea is at least good until the date on the package. For pure tea, this is often 2 years. For flavored tea, 1.5 years.

All orders, except for Bunzlau Castle items, are shipped via PostNL. We will email you the tracking information as soon as your order has been packed and is ready for dispatch.

The Netherlands

• FREE delivery on orders over € 49,95
• € 4,95 on orders over € 24,95
• € 6,95 on orders up to € 24,95

If you collect your parcel from a PostNL pickup point, you have one week to do so. After that, PostNL will return the parcel to us.
One delivery attempt is made as standard. If you are not at home, the parcel will be taken directly to a nearby PostNL Service Point. You will then automatically receive an email with information about where and when you can collect your order.

Belgium & Germany

• FREE delivery on orders over € 100,00
• € 7,50 on orders up to € 100,00
• € 10,89 on orders from € 0 to € 24,95

Europe

• Depending on the destination

Rest of the world

• Depending on the destination

Sustainable packaging

To help protect the environment, we reuse as much used packaging material as possible. If boxes are still sturdy enough, we use them to pack orders. Some boxes may look a little more "used" than others. If a box is no longer sturdy enough, it is shredded and used as filling material to protect items such as porcelain and earthenware.

If a box looks damaged when it arrives, please let us know as soon as possible. Ideally, please email us a photo so we can take a look with you.

Simply put: store in a cool, dry place.

It is best to store your tea in its closed packaging at room temperature. But once it is open, you can seal the packaging tightly with, for example, a clip or clothespin. But this is neither very nice nor practical.

It is important that as little oxygen as possible can get to your tea. So a sealable tin or jar is handy. And it looks nice.

Light is also not good, so bags with a window or glass jars are less suitable, unless you store them in a dark cabinet.

For almost all items, the delivery time is 1 to 2 business days. On Monday, Tuesday, Thursday, and Friday, all packages are dispatched. If an order is placed before 4:00 PM on one of those days, it will usually be delivered the same day.

For coffee, sometimes (when the coffee still needs to be roasted) we need a little extra time. You will then receive a super fresh product. We opt for the highest quality, and that takes a little extra time.

You can easily pay with iDEAL, Mastercard or Visa Card with 3D Secure. Safe and reliable.

Of course, you can also pay by manual bank transfer. Please include your order number so that we can quickly link your payment to your order.